# Privacy Policy | Aircon Servicing Serangoon

> Privacy policy for Aircon Servicing Serangoon, the Serangoon service of Cool Earth Aircon. How we collect, use and protect your personal data under Singapore

URL: https://airconservicingserangoon.com/privacy-policy/

# Privacy Policy

Last updated: 11 November 2026

This policy explains how Aircon Servicing Serangoon ("we", "us", "our"), the Serangoon service of Cool Earth Aircon, collects, uses and protects your personal data when you visit airconservicingserangoon.com, contact us or book our aircon services. We handle personal data in line with Singapore's Personal Data Protection Act 2012 (PDPA).

## 1\. Personal Data We Collect

We only collect what we need to quote, book and carry out your aircon service:

-   Your name, phone number, WhatsApp number and email address
-   The service address in Serangoon, and access notes such as condo management rules
-   Details about your units: number, type, brand and the problem you describe
-   Photos or videos you choose to send us of your units
-   Records of the work we do, quotes we give and payments you make
-   Basic website usage data, such as pages visited and the device used, collected through cookies

## 2\. How We Use Your Data

-   To reply to your enquiry and give you a fixed quote
-   To book, carry out and follow up on your service, including warranty visits under our 90-day workmanship warranty
-   To send servicing reminders if you have a servicing contract or ask for reminders
-   To keep job records, which we can share with you on request (for example, for a rental handover)
-   To improve our website and services
-   To meet our legal and accounting obligations

We will not send you marketing messages unless you agree to receive them, and you can opt out at any time.

## 3\. Contact Forms and Messaging

Enquiries sent through the form on this website are processed by our lead-capture provider and forwarded to us by email. Messages sent by WhatsApp are handled through WhatsApp's own service. We use these details only to reply to you and manage your booking.

## 4\. Sharing Your Data

We do not sell your personal data. We share it only when needed:

-   Within Cool Earth Aircon, which runs this Serangoon service, for example our technicians and office staff
-   With service providers who help us run the business, such as our website, form and messaging providers
-   With your condo management office, only if you ask us to arrange access
-   With authorities, when the law requires it

## 5\. Protecting and Keeping Your Data

We take reasonable security steps to protect your personal data from unauthorised access, use or disclosure. We keep job and payment records only as long as needed for the purposes above, including warranty and legal requirements, then delete or anonymise them.

## 6\. Your Rights

Under the PDPA you can:

-   Ask what personal data we hold about you and how it has been used
-   Ask us to correct data that is wrong or incomplete
-   Withdraw your consent for us to use your data, subject to legal and contract limits
-   Opt out of any marketing messages

## 7\. Cookies

Our website uses cookies and similar tools to understand how visitors use the site and to improve it. You can set your browser to refuse cookies or alert you when cookies are sent. Some parts of the site may not work properly without them.

## 8\. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with its date.

## 9\. Contact Us

For questions about this policy or your personal data, contact us:

-   Email: 
    
    contactus@coolearth.com.sg
    
    [mailto:contactus@coolearth.com.sg →](mailto:contactus@coolearth.com.sg)
    
-   Phone: 
    
    +65 6810 6706
    
    [tel:+6568106706 →](tel:+6568106706)
    
     (office) or 
    
    +65 9427 3833
    
    [tel:+6594273833 →](tel:+6594273833)
    
-   Address: Cool Earth Aircon, Block 108, 108 Simei Street 1, Singapore 520108

You can also reach us through our 

contact page

[/contact/ →](/contact/)

.